We accept returns at any time within 30 days of receipt for any reason, provided that the returned item(s) are in the same condition as delivered, with the exception of personalized items. Please note, we are unable to process an exchange.
To help us quickly process your return, please follow our returns instructions:
- Return all original packaging;
- Do not remove any hang tags or sewn tags. Any returned items without sewn tags will not be eligible for a refund;
- Use the original mailing bag/box to return the item(s) and securely seal to keep the item(s) safe;
- Always obtain and keep the tracking information from your post office or chosen carrier for your return in case of any non-delivery.
- Merchandise items (Stickers, pin badges and key-rings) must be unused and returned in their original packaging or will not be eligible for a refund.
For US purchases, please return to:
585 s Winchester Blvd, San Jose, CA 95128
For International purchases, please return to:
112, Building B, Tianyi Zhigu, No. 213, Shajing Road, Shajing Street, Bao’an District, Shenzhen City, Guangdong Province, China
Please pay for your return label and send us your receipt; your shipping cost will be reimbursed once we receive your returned item.