Terms of Service
Terms of Service
Last updated: March 13, 2025
Overview
This website is operated by Velvet Co. Throughout the site, the terms “we,” “us,” and “our” refer to Velvet Co. Velvet Co. offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms, conditions, and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions in this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. Velvet Co. reserves the right to update, change, or replace any part of these Terms by posting updates or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the site following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.
Section 1 – Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence—or that you are the age of majority and have given consent for any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any destructive code. A breach of any of these Terms will result in immediate termination of your Services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or website without express written permission from Velvet Co. Section headings are included for convenience and will not limit or otherwise affect these Terms.
Section 3 – Accuracy, Completeness, and Timeliness of Information
We are not responsible if the information made available on this site is inaccurate, incomplete, or not current. All material on this site is provided for general information only and should not be relied upon without consulting more complete or timely sources. Your use of the material on this site is at your own risk.
We may update the content on this site at any time, but we are not obligated to. You agree it is your responsibility to monitor changes to our site.
Section 4 – Modifications to the Service and Prices
Product prices are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice. We are not liable for any such modifications, price changes, or discontinuation.
Section 5 – Products or Services
Certain products or services may be available exclusively online through our website. These items may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display our products’ colors and images as accurately as possible. However, we cannot guarantee that your monitor’s display will be accurate.
We reserve the right to limit the sales of our products or services to any person, geographic area, or jurisdiction. All descriptions of products and pricing are subject to change at any time without notice. We also reserve the right to discontinue any product at any time.
We do not guarantee that the quality of any products, services, or information purchased will meet your expectations, or that any service errors will be corrected.
Section 6 – Accuracy of Billing and Account Information
We reserve the right to refuse any order placed with us. We may limit or cancel quantities per person, per household, or per order, including orders placed under the same customer account, credit card, billing, or shipping address. If your order is changed or canceled, we may attempt to notify you via the contact information provided at checkout.
You agree to provide current, complete, and accurate billing and account information for all purchases at our store. You also agree to promptly update your information so we can complete your transactions and contact you as needed.
For more information, please review our Refund Policy.
Section 7 – Optional Tools
We may provide you with access to third-party tools that we neither monitor nor control. You acknowledge and agree that these tools are provided “as is” and “as available” without warranties or endorsements.
Any use of optional third-party tools offered through the site is entirely at your own risk. You should ensure you are familiar with and approve of the terms provided by the third-party provider(s).
We may also offer new features or services in the future. Such features will also be subject to these Terms of Service.
Absolutely! Here’s the continuation and completion of the Terms of Service for Velvet Co., continuing from Section 7:
Section 8 – Third-Party Links
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to websites that are not affiliated with Velvet Co. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant or assume liability for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review third-party policies and practices carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
Section 9 – User Comments, Feedback, and Other Submissions
If, at our request or voluntarily, you send certain submissions (e.g., contest entries, reviews, suggestions), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use any comments or content you forward to us.
We are not and shall not be under any obligation to:
- Maintain any comments in confidence;
- Pay compensation for any comments; or
- Respond to any comments.
We may monitor, edit, or remove content we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or in violation of any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any rights of any third party and will not contain unlawful, abusive, or obscene material. You are solely responsible for any comments you make.
Section 10 – Personal Information
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here.
Section 11 – Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
We are not obligated to update, amend, or clarify information on the site or Service, including pricing information, except as required by law.
Section 12 – Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
- For any unlawful purpose;
- To solicit others to perform or participate in any unlawful acts;
- To violate any international, federal, provincial, or state regulations, rules, laws, or ordinances;
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;
- To submit false or misleading information;
- To upload or transmit viruses or malicious code;
- To collect or track the personal information of others;
- For spam, phishing, scraping, or any other unethical marketing activity;
- For any obscene or immoral purpose; or
- To interfere with or circumvent the security features of the Service or any related website.
We reserve the right to terminate your use of the Service or any related site for violating any of the prohibited uses.
Section 13 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time without notice.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you are (except as expressly stated) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind.
In no case shall Velvet Co., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of any part of the service or product purchased.
Section 14 – Indemnification
You agree to indemnify, defend, and hold harmless Velvet Co. and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
Section 15 – Severability
In the event that any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed. The remainder of the Terms shall remain valid and enforceable.
Section 16 – Termination
The obligations and liabilities incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or Velvet Co. You may terminate by notifying us that you no longer wish to use our Services. We may also terminate this agreement at any time without notice if you fail to comply with any term or condition.
Section 17 – Entire Agreement
These Terms of Service and any related policies constitute the entire agreement between you and Velvet Co. and govern your use of the Service, superseding any prior agreements or communications.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
Section 18 – Governing Law
These Terms of Service and any agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California, United States.
Section 19 – Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Continued use of or access to our website or Service following the posting of any changes constitutes acceptance of those changes.
Section 20 – Contact Information
Questions about the Terms of Service should be sent to us at:
teams@velvet-co.com
333 West San Carlos Street, Riverpark Tower, San Jose, CA 95110