Drop us a note.
We’d love to hear from you. Questions about a velvet, an order on its way, or just a hello — the team is here, and we read every word.
Reach us directly.
Customer service hours
Monday – Friday, 9:00 AM – 6:00 PM PST
Saturday, 10:00 AM – 5:00 PM PST
Email
teams@velvet-co.com
Address
333 West San Carlos Street
Riverpark Tower
San Jose, CA 95110
Returns address (US)
585 S Winchester Blvd
San Jose, CA 95128
Or write us here.
Pontoon. Packed. Perfect.
They say two’s company — so a raft full of sun-soaked Sea Lions is officially a celebration. (Timmy Turtle remains skeptical, holding his floatie tight.)